Contact

Write to us at contact@cozyn.store, or use the form below. We answer within one business day, Monday to Friday.

The three questions people actually write about

"Where is my order?"

Free standard delivery is 10-15 business days; paid express is 5-10. Orders leave within one to two business days of being placed, and tracking is emailed when they ship. If you are past the window, send the order number and we will chase it.

"Will this fit?"

Send the measurement you are working with and the product you are looking at, and we will tell you straight. Every listing carries its real dimensions in inches and centimetres, but a second opinion before you order costs nothing and saves a return.

"I want to send it back."

You have 30 days from delivery. The item needs to be unused and in its original packaging. Email us first and we will send the return address and instructions — please do not post anything back before you have those. Full terms are in the refund policy.

Also worth reading

Cozyn is an online-only store, so there is no counter to visit. Everything goes through the form or the address above.

Write to us at contact@cozyn.store, or use the form below. We answer within one business day, Monday to Friday.

The three questions people actually write about

"Where is my order?"

Free standard delivery is 10-15 business days; paid express is 5-10. Orders leave within one to two business days of being placed, and tracking is emailed when they ship. If you are past the window, send the order number and we will chase it.

"Will this fit?"

Send the measurement you are working with and the product you are looking at, and we will tell you straight. Every listing carries its real dimensions in inches and centimetres, but a second opinion before you order costs nothing and saves a return.

"I want to send it back."

You have 30 days from delivery. The item needs to be unused and in its original packaging. Email us first and we will send the return address and instructions — please do not post anything back before you have those. Full terms are in the refund policy.

Also worth reading

Cozyn is an online-only store, so there is no counter to visit. Everything goes through the form or the address above.