Shipping policy

Where we ship

Cozyn ships to addresses within the United States, including Alaska, Hawaii and US territories. We do not currently ship internationally.

What it costs

Standard shipping is free on every order. There is no minimum spend and no threshold to reach. Express delivery is available at checkout for an additional charge, calculated on your address before you pay.

How long it takes

Method	Delivery window	Cost
Standard	10-15 business days	Free, every order, no minimum
Express	5-10 business days	Paid — rate shown at checkout

Business days are Monday to Friday and exclude US public holidays. The windows above start when the order ships, not when it is placed.

Processing time

Orders are processed and dispatched within 1-2 business days of being placed. Orders placed on a weekend or public holiday are processed on the next business day.

Tracking

You will receive a tracking number by email as soon as your order ships. Tracking can take 2-3 business days to show its first scan; that gap is normal and does not mean the parcel is lost.

Why the windows are what they are

Our pieces come direct from the manufacturers who make them rather than from a domestic warehouse. That is what keeps the prices where they are, and it is also why delivery takes longer than same-country fulfilment would. We publish the real window rather than an optimistic one.

Split deliveries

An order containing several items may arrive in more than one parcel, on different days, at no extra cost to you. Each parcel gets its own tracking number.

If your order is late

If your order has not arrived within 20 business days of shipping, email contact@cozyn.store with your order number and we will investigate and, if the parcel cannot be located, replace or refund it in full.

Wrong or incomplete addresses

Please check your delivery address at checkout. If an address is wrong, email us within 12 hours of ordering and we will correct it if the order has not yet shipped. Parcels returned to sender because of an incorrect address can be reshipped once the correct address is confirmed.

Damaged in transit

If something arrives damaged, photograph it as it arrived — including the outer packaging — and email the photographs within 7 days of delivery. We will replace or refund it. You will not be asked to return a damaged item at your own cost.