Refund policy

The short version

You have 30 days from delivery to request a return, for any reason. The item must be unused and in its original packaging. Email us first — we will send the return address and instructions.

How to start a return

Email contact@cozyn.store with your order number and which item you want to return.
We reply within one business day with the return address and instructions.
Post the item back. Keep your proof of postage until the refund lands.

Please do not post anything back before you have the return address. Items sent to the wrong address cannot be tracked or refunded.

Return shipping

If the item is faulty, damaged, or not what you ordered, we cover return shipping and you are refunded in full. If you are returning it because you changed your mind or it did not fit, return postage is yours to pay.

Condition

Items must come back unused and in their original packaging, with any tools, cases, bits or hardware they shipped with. We cannot accept a screwdriver set with bits missing, or a desk mat that has been used.

Refund timing

Refunds are issued to the original payment method within 5 business days of the return arriving. Your bank or card issuer may take a further 3-10 business days to show it. Standard shipping is free, so there is nothing to deduct; where express delivery was paid for, that charge is refunded only if the item was faulty, damaged or not what you ordered.

Damaged, faulty or wrong items

Photograph the item as it arrived, including the outer packaging, and email the photographs within 7 days of delivery. We will replace or refund it. In most cases we will not ask you to send a damaged item back.

Cancellations

Orders can be cancelled for a full refund any time before they ship — usually a window of 1-2 business days. Email us as soon as possible with your order number.

What we cannot accept

Items returned more than 30 days after delivery
Items that have been used, marked or assembled beyond checking the fit
Items missing their original packaging, bits, cases or hardware
Items sent back without contacting us for a return address first

Your legal rights

Nothing in this policy limits your statutory rights under US consumer law, including your rights in respect of items that are faulty or not as described.